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Frequently asked questions

Wear instructions

  • How tight should a brace/support be?
    You want the brace/support to fit snugly in order to get the benefits of warmth and compression, but you do not want it so tight that it starts to restrict blood flow. If it is uncomfortable, it is probably too tight.
    Each product has a sizing guide on the package to help you determine the best product fit for you.
  • Your best guide to how long you should wear any support is your doctor. Depending on your injury and/or other health concerns, your doctor may recommend that you wear the brace or support for shorter or longer periods. Please consult with your doctor for the best guidelines for you.
  • There are no materials in the Tensor™ Elastic Bandage that are known to cause irritation. The elastic bandages are made from cotton, polyester and synthetic rubber. They are not made with natural rubber latex. If you have experienced irritation while wearing a Tensor™ Elastic Bandage, it could be from extended use or contact dermatitis – if the wrapped skin gets sweaty, it can sometimes itch. Irritation could also occur if the bandage hasn’t been washed in a while. If you do experience skin irritation, please contact our customer support team.
  • Our braces and supports are designed to be worn only while you're awake. They should not be worn while you are sleeping, and should be removed before you go to bed. The exceptions to this are the Tensor™ Night Wrist Sleep Support and the Tensor™ Plantar Fasciitis Sleep Support. Both are designed specifically to help provide a restful sleep for people experiencing wrist or foot pain. But as always, please consult with your physician for recommendations.
  • Check out the Tensor™ Water Resistant Wrist Brace for activities where water contact may occur.
    We do not recommend that you wear other braces or supports while swimming, because water can shorten the life of the product’s materials. Also, the materials can become waterlogged and the support may not then fit properly.

Care instructions

  • How do I clean my brace/support?
    First, if your support has hinges, remove them. Then close all straps and fasteners, and hand-wash the support with mild soap in warm (not hot) water. Rinse well and air dry. DO NOT machine wash, tumble dry, dry clean or use fabric softener or bleach on the brace. You can also refer to the product package and/or the individual product pages on the Tensor™ Brand website for care instructions specific to each product.
  • Rinse your Tensor™ Elastic Bandage in lukewarm water by hand. To prolong the life of the bandage DO NOT scrub the bandage. Dry the bandage by laying it out flat on a clean surface. After the bandage has dried, roll the bandage as you would after using it. Be sure to smooth out all wrinkles. This is essential for re-bandaging. No ironing is required.
  • If the last 13cm – 15cm (5-6 inches) of material begins to lose its adhesiveness, you can cut off this portion with scissors, or secure the bandage by tucking the end underneath the last wrap. Because of the bandage's unique self-adhesive feature, it will stick to itself through several wearings. After this time, it may be necessary to use a fresh bandage. NOTE: Washing will generally reduce the degree of self-adhesiveness.

Products

  • What is Elasto-Preene®?
    Elasto-Preene® is a soft, breathable material that is an innovative combination of elastic-and-neoprene blend materials. It retains heat in targeted areas. It contains natural rubber latex, which may cause allergic reactions in some individuals.
  • Slide the metal splint out of the pocket of the Tensor™ Splint Wrist Brace. Hold the splint steady, rotate the brace and slide the splint into the opposite pocket opening. Tuck the end of the splint into the pocket. Follow the wear instructions provided in the package.
  • We recommend that you bring the gel pack to room temperature before heating it in the microwave. The heating instructions are based on the gel pack being at room temperature, and this will give the most accurate results. If time is an issue, you can take the gel pack from the freezer and place it in a bowl of room temperature water for 5-10 minutes and then microwave it.

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*This information is not intended to be a substitute for professional medical advice, diagnosis or treatment. Always seek the advice of a doctor with any questions regarding a medical condition. Do not disregard professional advice or delay in seeking it because of something you read here. For product details, visit www.tensor.ca

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